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Originally Posted by BigD  That is my reading of the situation. It is the most stupid idea I have ever heard. The reasoning is that it will allow the people involved to concentrate and get some work done. In a company whose problems are associated with walls, defensiveness and lack of communication, it is a step backward.
BigD |
Speaking from the other side, it is a perpetual problem with IT. Once someone thinks they know a guy in the IT dept., you can get hassled all the time as a way of bypassing the normal procedures.
Shutting down all discussion is probably not the way to do it though, I usualy enforce it by refusing to do anything until a ticket has been properly submitted. It may make me sound like a jobsworth, but otherwise I have a constant stream of people all demanding their work is top priority and interupting me whenever they feel like it. It does break concentration and can be a real pain in the ass.